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Help Centre

Shopping in Store Shopping in Store

  • How do I find my nearest store and trading hours?

    Visit the store locator on our website and search by state or postcode for results on your nearest store. When you've located your local store you will find details about trading hours, how to get there through our handy transport instructions and details for other stores in the area. We've also conveniently listed the pick up warehouse nearest to the applicable store, enquire in store for the available warehouse furniture pick-ups times.
  • Do your stores have wheelchair access?

    Not all stores are easily accessible by wheelchairs, please contact your nearest store ahead of your visit to find out.
  • Can I buy your products from overseas?

    We currently operate in Australia only, although we'd love to expand overseas one day.
  • How can I get in touch or give feedback?

    If you have a general enquiry send us a note online using the contact us form, alternatively you can contact a store directly by phone. To find your local store details visit the store locator on our website. Most concerns should be addressed at the first point of contact, if you are not satisfied with the service you have received please contact our Support Office.

Payment Payment

  • Can I use multiple methods of payment in one transaction?

    Yes, some banks cards apply daily limits that stop you from paying in full. You can use multiple payment methods to complete your purchase.
  • What will appear on my credit card statement, will I get a Tax Invoice?

    Your credit card statement will say Fantastic Furniture and your instore receipt is your Tax Invoice.
  • Do you sell gift cards?

    Yes, you can purchase gift cards instore. You can add any amount to a Fantastic Furniture Gift Card between $10 and $999. Just be aware that you cannot top up the card with additional funds, a second card would need to be purchased. Our gift cards can be redeemed at any of our stores nationally. You can also check your balance online.
  • I want to spend less than my gift card amount, will I lose the balance?

    No, you will keep the balance that you did not spend.
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Delivery Delivery

  • Do you deliver to all areas of Australia?

    When you've chosen your products we can help you make arrangements to deliver your order. We use transport companies just as you would, if you speak to your local courier directly you might be able to get a great deal on a return trip from a city with a Fantastic Furniture Store. Contact your nearest store for further assistance on your purchase.

    If you order an ‘Online-Only’ product, please note that these are delivered directly from our suppliers to keep the cost as low as possible for you! Because of this, some delivery area restrictions may apply.
  • When will my products arrive so that I can arrange delivery?

    Your store of purchase will contact you as soon as your order is available, if it's now outside of the estimated completion time quoted to you, please call the store directly and they will give you an update.

    If you’ve purchased one of our fantastic ‘Online-Only’ products, you’ll receive an email with a delivery tracking link that will allow you to monitor your delivery progress.
  • How long does delivery take?

    Our product ranges vary in availability. We offer a fantastic range of products that are ready for to take home today, via our 60 minute click and collect, pick-up or available for quick delivery. These products can be delivered on our next available home delivery day. Alternatively, we offer our ‘MyChoice’ range of customised sofa's that we manufacturer just for you, this means you choose the fabric and we make it for you. If you have not been provided with an Estimated Time of Arrival (ETA) or if you are unsure, please contact your local store.

    Our ‘Online-Only’ range of products ship directly from the supplier. Delivery time can vary, however you will be provided a delivery tracking link to monitor the progress of your delivery.
  • How do you calculate your delivery times?

    Our individually contracted delivery services calculate delivery times that ensure maximum deliveries can be achieved in one day. You may be given a 2-3 hour window to be home, the delivery service will group other deliveries in your area between these times. Some drivers will call you 30 minutes before the delivery, to give you time to get home from work to accept it. Please contact your nearest store to find out more.

    For our ‘Online-only’ orders, please be aware our delivery times may vary between items, so please refer to your order confirmation email and tracking link for further information.
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Product Support Product Support

  • What products do you range?

    We have furniture for all rooms of your home and office, in a large variety of styles, colours and sizes. Our range consists of sofas, mattresses, bedroom, dining, entertainment, office, storage, kids, accessories and much more. All of our product ranges are bundled together to save you time and money, we call these package deals.
  • Where are your products manufactured?

    We manufacture a large range of sofas and mattresses here in Australia in our own factories - operating to world's best practice we take out the middleman and pass the savings on to you. We have our own buying office overseas staffed by Australian�s who work with the very best factories, ensuring we import at the best possible price to pass on the saving.
  • Do you sell any Australian Made products?

    We manufacture a large range of sofas and mattresses here in Australia in our own factories, we also stock Australian Country Furniture made in NSW. We have a great balance of furniture from Australia and Overseas.
  • My furniture is missing a piece, can I get spare parts?

    We recommend you call your nearest store to organise a replacement piece or hardware and we'll ensure you get the replacement as soon as possible. Remember to shake that box and look under the couch for the wayward screw that always gets away! Some pieces and hardware we use are universal and can also be replaced at the hardware store.
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Returns Returns

  • How long does it take for me to receive a store credit or refund?

    It can take up to 72 hours to credit your account from ours however, it's important to note this time can vary depending on your financial institute.
  • How will I be refunded?

    We refund customers in the same payment method used to make the purchase. It's important to ensure you bring the appropriate bank or credit card with you in store. We don't keep a large amount of cash instore so please call ahead of your vist to your local store to arrange a refund.
  • What is your quality guarantee?

    As your satisfaction is important to us, the benefits provided by our Quality Guarantee in addition to your rights under the Australian Consumer Law. Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • What if an item I want to exchange is out of stock?

    We are happy to place an order for you with an estimated time of arrival or we will assist you in choosing an alternate product.
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