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Find information about your nearest store, online ordering and collection.
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Our priority is the health, safety and wellbeing of our customers, our team members and our communities. To maintain the social distancing guidelines specified by the Australian Government, we have introduced several changes to the way you shop with us and would like to share them with you.
We’re still open with reduced hours. To find your nearest stores trading hours, click here.
Our stores have increased cleaning measures in place with hand sanitiser available for use. We encourage you to please use cashless payments where possible.
Please follow the in-store guides on queuing to maintain a 1.5m distance between you and others.
Shop from the comfort of your home and our friendly store team will have your order ready for contactless collection.
 | Step 1. Place your order online | |
 | Step 2. We'll call to confirm your collection day and time | |
 | Step 3. We'll ask you to confirm your preferred collection method - "Self-collection" or "Assisted collection" | |
 | Step 4. Bring your order slip to the store warehouse, and we’ll have it either ready to collect in the ‘contactless collection bay’ or we’ll load it into your vehicle as you wait in the comfort of your front seat! There’s no need to sign for the delivery, our team will take a photograph of the products loaded into the car as proof of collection |
We also have convenient contactless delivery options, Shop from the comfort of your home and our friendly store teams will take care of the delivery for you.
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Step 1. Place your order online |
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Step 2. We'll call to confirm your collection day and time |
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Step 3. We’ll deliver! No signature will be necessary - however drivers will ask for your name to note on our delivery paperwork and take a photo of the products & delivery slip as proof of delivery. |
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It’s ok to change your mind with our 30 Days Change of Mind Policy. Give us a call and we’ll organise a contactless return for you.
 | Step 1. Give us a call to let us know you have an item you'd like to return | |
 | Step 2. We'll ask you to confirm your preferred return method - "Self-return" or "Assisted return" | |
 | Step 3. Bring your receipt and the item you’re returning to the warehouse or showroom, and we’ll have space ready for you to leave the item in a nominated returns area. Alternatively, we’ll unload it from your vehicle while you wait in the comfort of your front seat! | |
Browse and shop our range from the comfort of your own home! Find your Fantastic and bring your dream home to life with Fantastic Furniture’s Augmented Reality feature! Want to see your favourite sofa range pieces up close and at every angle – all from within your own home? We’ve got you covered!
If you have any questions or would like to know more about our contactless services, please get in touch with our Customer Care team at customercare@fantasticfurniture.com.au or via live chat.
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Fantastic Furniture is Australia's Best Value Furniture and Bedding store, with 80 stores nationally. You can now shop and buy furniture online! View our sofas, dining, mattresses and bedroom furniture, kids & nursery furniture, office, storage, lamps, rugs and amazing value furniture Package Deals!
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