Click and Collect in 60 Minutes30 Day Change Of MindPay Later OptionsFast Home Delivery

 

CONTACTLESS SERVICES

 

Our priority is the health, safety and wellbeing of our customers, our team members and our communities. To maintain the social distancing guidelines specified by the Australian Government, we have introduced several changes to the way you shop with us and would like to share them with you.
 

Contactless Customer Service (in-store)

We’re still open with reduced hours. To find your nearest stores trading hours, click here.

Our stores have increased cleaning measures in place with hand sanitiser available for use. We encourage you to please use cashless payments where possible. 

Please follow the in-store guides on queuing to maintain a 1.5m distance between you and others. 

 

 

Contactless Collection

Shop from the comfort of your home and our friendly store team will have your order ready for contactless collection. 

 

  Step 1.

Place your order online
 
  Step 2.

We'll call to confirm your collection day and time
 
  Step 3.

We'll ask you to confirm your preferred collection method - "Self-collection" or "Assisted collection"
 
  Step 4.

Bring your order slip to the store warehouse, and we’ll have it either ready to collect in the ‘contactless collection bay’ or we’ll load it into your vehicle as you wait in the comfort of your front seat!  There’s no need to sign for the delivery, our team will take a photograph of the products loaded into the car as proof of collection  
 

Contactless Delivery

We have convenient contactless delivery options available. Shop from the comfort of your home and our friendly store team will take care of the delivery for you. 


  Step 1.

Place your order online
 
  Step 2.

We’ll call to confirm your delivery day and time
 
  Step 3.

We’ll ask you to confirm your preferred delivery option – either contactless delivery into your ‘room of choice’, or delivery to your doorstep only
 
  Step 4.

We’ll deliver! No signature is necessary – however drivers will ask for your name to note on our delivery paperwork and take a photo of the products & delivery slip as proof of delivery
 

Contactless Returns & Exchanges

It’s ok to change your mind with our 60 Days Change of Mind Policy. Give us a call and we’ll organise a contactless return for you.


  Step 1.

Give us a call to let us know you have an item you'd like to return
 
  Step 2.

We'll ask you to confirm your preferred return method - "Self-return" or "Assisted return"
 
  Step 3.

Bring your receipt and the item you’re returning to the warehouse or showroom, and we’ll have space ready for you to leave the item in a nominated returns area. Alternatively, we’ll unload it from your vehicle while you wait in the comfort of your front seat!
 

 

24/7 shopping online

Browse and shop our range from the comfort of your own home! Find your Fantastic and bring your dream home to life with Fantastic Furniture’s Augmented Reality feature! Want to see your favourite sofa range pieces up close and at every angle – all from within your own home? We’ve got you covered!

 

If you have any questions or would like to know more about our contactless services, please get in touch with our Customer Care team at customercare@fantasticfurniture.com.au or via live chat.

 

 

We continue to monitor the situation closely. As circumstances develop, we will act quickly on the advice of health authorities, making decisions with the health and safety of our customers, our communities and our team members top of mind.