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Online Ordering Online Ordering

  • How do I use the online checkout?

    Our online checkout is very easy to use.

    1. Once you have decided on your items and added these to your cart, simply click on the shopping cart icon at the top right-hand side of the page to proceed to your cart page

    2. Once on your cart page, select the green Go to secure checkout button, which is located on the right-hand side of the page.

    3. You will then be prompted to choose collection or home delivery. Make your selection, then fill out the relevant delivery or collection details. Please note that some products are unavailable for collection. In these instances, only delivery will be available.

    4. Fill out payment details as prompted. If you would like a separate billing address to delivery, you are able to change this below the payment details.

    5. Read through and accept terms and conditions.

    6. Click the green 'Place Secure Order' button.

  • What is the process after my order is placed online?

    Once you have placed and paid for your order online, it will then be processed and sent through to your nearest store, warehouse, or distribution centre. From here, depending on what you’ve ordered, you will be contacted by one of our team members, or a third-party courier, to arrange delivery or pick up of your items. If you are contacted by a third-party, you’ll receive an email containing a tracking link that you can use to follow your order status. If you have not been contacted within the estimated delivery/collection time, please contact the location listed in your order confirmation for an update on your order.
  • I have purchased multiple items, will I receive my order all at once?

    We have multiple despatch locations, and your order could be split between them depending on stock availability. If this is the case, you will receive multiple deliveries.
  • Is there a minimum order value?

    No, there is no minimum order value. We are more than happy to take any order small or large. Please note that interest free offers require a minimum spend.
  • What confirmations / receipts / invoice will I receive?

    You will receive an order confirmation via email containing the details of your order once your payment has been made. Once your order has been processed and accepted, you will also receive an electronic receipt/invoice via email. This electronic receipt/invoice is required to collect your order or to accept your delivery. Please note: There may be a delay between when you receive your order confirmation and your receipt/invoice of up to 24hrs, however in most instances this will be much faster.
  • I have not received an order confirmation, what should I do?

    If you have not received an order confirmation after successfully making a payment, please contact our customer service team via Live Chat or Email. If your order was successful we will be able to resend your confirmation to you.
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Online Only Products Online Only Products

  • What are Online Only products?

    Some products just won't fit in our showrooms, but because we're committed to providing you with the biggest range of furniture at the lowest prices guaranteed, we've added them online! Our Online Only products are shipped straight to you from our suppliers and can't be found in store. You can be confident that you'll get the same great quality at the same great value you've come to expect from Fantastic!
  • How do Online Only products work?

    1. Simply place your order online.
    2. We'll then send your order to the supplier.
    3. The supplier will get your order ready and ship the order directly from their warehouse to you!
  • How long will it take to deliver my order?

    We aim to have your order shipped within 2 business days, which means it should be delivered within 3 - 15 business days, however delivery time can vary. Once shipped, you will be provided a delivery tracking link to monitor the progress of your delivery. Please note that you cannot choose a specific delivery day or time as orders are sent via courier.
  • How can I check the status of my Online Only order?

    Once your order has been shipped you’ll receive an email with a delivery tracking link that will allow you to monitor the progress of your delivery. Please note that it can take up to 2 business days to ship your order.
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Order Changes & Refunds Order Changes & Refunds

  • Can I change my order online once it has been placed?

    Unfortunately, orders cannot be changed online once they have been placed. If you have a change to your order, please contact the store listed in your order confirmation email and we will do our best to accommodate your request.
  • Can I cancel my online order after it is placed and paid for? At what point can an order be cancelled?

    If your order has not been collected or delivered, you are able to cancel your order. If you wish to cancel your order please contact the store listed in your order confirmation email.
  • If I cancel my order will I get a full refund?

    In most case you will receive a full refund. If you cancel an order on the day of a scheduled delivery, we may not refund the delivery fee for your order. Refunds for cancelled orders will be credited via the same payment method used during the ordering process. It can take up to 72 hours to credit your account however it's important to note this time can vary depending on your financial institution.
  • What happens if I receive an incorrect item or I am missing an item?

    If you have received an incorrect item or are missing an item, please contact the store listed in your order confirmation email for assistance and we will attempt to resolve the issue as quickly as possible.
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Collection Information Collection Information

  • Do you charge for collection?

    No, our collection service is free of charge.
  • When can I collect my order?

    When your order is ready for collection is determined on stock availability. We will provide an estimate during the checkout process however you will be contacted by your nominated collection store when your order is ready to be collected. Once this notification has occurred you can collect your order during trading hours for the next 7 days.
  • Why is the collection time during the checkout only an estimate?

    Our product range varies in availability, we stock some items and others are made to order.
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Delivery Information Delivery Information

  • Do you deliver to everywhere in Australia?

    We deliver to many locations in Australia however we do not have delivery arrangements in place that cover the entire country. If we do not have a delivery service in your area, we would be more than happy to organise a transport quote for your order however we will need to organise this through one of our stores.
  • Do you deliver internationally?

    We are only able to deliver to addresses in Australia within our delivery service areas.
  • How can I check if you deliver to my area?

    Please contact us via Live Chat or Email if you would like to know if we delivery to your area. Alternatively, in the checkout process once you have selected your postcode and suburb, we will inform you if delivery is not available.
  • How much is the cost of delivery?

    The cost of your delivery depends on a number of factors including the area you live and the size of your order. If we deliver to your area we will provide a delivery cost upfront during the checkout process alternatively you can contact customer service via Live Chat or Email and we can assist you.
  • When will my order be delivered?

    When your order can be delivered depends on stock availability and when deliveries are made in your area. We provide a delivery estimate during the checkout process however we will contact you to organise a delivery date and time once your order is ready. Some of our products are shipped by third-party providers, and in these instances you will receive a tracking link via email.
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