Online Ordering Online Ordering

  • When will I be able to order products online?

    You can now order your new furniture online from our website and mobile website at anytime. This service is available in Australia only
  • How do I use the online checkout?

    Our online checkout is very easy to use.

    1. Once you have decided on your items and added these to your cart, simply click on the shopping cart icon at the top right hand side of the page to proceed to your cart page

    2. Once on Your Cart page, select the green Go to secure checkout button, which is located on the right hand side of the page.

    3. You will then be prompted to choose collection or home delivery, after this selection your delivery or collection details will then need to be filled out.

    4. Fill out payment details as prompted. If you would like a separate billing address to delivery, you are able to change this below the payment details.

    5. Read through and accept terms and conditions.

    6. Click the green 'Place Secure Order' button.

  • What is the process after my order is placed online?

    Once you have placed and paid for your order online, it will then be processed and sent through to your nearest store. We will contact you to organise delivery or pick up of your items when they are ready. If you have not been contacted by one of our team members within the estimated delivery/collection time, please contact the store listed in your order confirmation for an update on your order.
  • Is there a minimum order value?

    No, there is no minimum order value. We are more than happy to take any order small or large.
  • What confirmations / receipts / invoice will I receive?

    You will receive an order confirmation via email containing the details of your order once your payment has been made. Once your order has been processed and accepted, you will also receive an electronic receipt/invoice via email. This electronic receipt/invoice is required to collect your order or to accept your delivery. Please note: There may be a delay between when you receive your order confirmation and your receipt/invoice of up to 24hrs, however in most instances this will be much faster.
  • I have not received an order confirmation, what should I do?

    If you have not receive an order confirmation after successful making a payment, please contact our customer service team via Live Chat or Email. If your order was successful we will be able to resend this to you.
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General Information General Information

  • Are all your products available for purchase online?

    We aim to make all our products available online however from time to time, a product may be unavailable for an extend period of time or we may only be able to offer it in-store. If a product is not available for purchase online, you will not be able to add the product to your shopping cart.
  • Are online prices the same as in-store prices?

    We offer national pricing across Australia, and the price you pay online is the price you will pay in-store.
  • When you run specials on certain products, will I get the discount online?

    We aim to offer low prices everyday however when we do offer sale prices, you will also benefit from these when purchasing online. Note: This excludes any damaged/clearance stock available in store only.
  • Where can I find more information about a product (dimensions, weights, assembly instructions etc)

    You can find more information about the product on our website. On the product details page for each product we provide information that includes images, video (where available), product assembly instructions (where available) product dimensions and weight and other key product information. If you still have questions, please contact us through Live Chat or Email, or you can contact your local store and we will resolve your query as quickly as possible.
  • How can I check whether the product(s) I want are in-stock at a given store?

    There are three ways you can check if a product is in-stock.

    1) You can use the stock checker available on the product details page of a product

    2) You can contact our customer service team via Live Chat or Email

    3) You can contact your local store.

  • What can I do if I am having problems connecting to your website?

    If you are having any difficulties connecting to our website, please check you are entering the correct address (http://www.fantasticfurniture.com.au). If this is correct, or you are experiencing issues when browsing our site, please try and restart the web browser, alternatively you can try restarting your computer. If you have already tried these steps, please also ensure you have downloaded the latest updates to your browser software.
  • What can I do if I am having problems with the speed of your website?

    Check if you are also having the same issue of speed on other websites as well as the Fantastic Furniture website. You can also try restarting the web browser, alternatively you can try restarting your computer. If you have already tried these steps, please also ensure you have downloaded the latest updates to your browser software.
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Order Changes & Refunds Order Changes & Refunds

  • Can I change my order online once it has been placed?

    Unfortunately orders cannot be changed online once they have been placed. If you have a change to your order please contact the store listed in your order confirmation email and we will do our best to accommodate your request.
  • Can I cancel my online order after it is placed and paid for? At what point can an order be cancelled?

    If your order has not been collected or delivered, you are able to cancel your order. If you wish to cancel your order please contact the store listed in your order confirmation email.
  • If I cancel my order will I get a full refund?

    In most case you will receive a full refund. If you cancel an order on the day of a scheduled delivery, we may not refund the delivery fee for your order. Refunds for cancelled orders will be credited via the same payment method used during the ordering process. It can take up to 72 hours to credit your account however it's important to note this time can vary depending on your financial institution.
  • What happens if I receive an incorrect item or I am missing an item?

    If you have received an incorrect item or are missing an item, please contact the store listed in your order confirmation email for assistance and we will attempt to resolve the issue as quickly as possible.
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Collection Information Collection Information

  • Do you charge for collection?

    No, our collection service is free of charge.
  • When can I collect my order?

    When your order is ready for collection is determined on stock availability. We will provide an estimate during the checkout process however you will be contacted by your nominated collection store when your order is ready to be collected. Once this notification has occurred you can collect your order during trading hours for the next 7 days.
  • Why is the collection time during the checkout only an estimate?

    Our product range varies in availability, we stock some items and others are made to order.
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Delivery Information Delivery Information

  • Do you deliver to everywhere in Australia?

    We deliver to many locations in Australia however we do not have delivery arrangements in place that cover the entire country. If we do not have a delivery service in your area, we would be more than happy to organise a transport quote for your order however we will need to organise this through one of our stores.
  • Do you deliver internationally?

    We are only able to deliver to addresses in Australia within our delivery service areas.
  • How can I check if you deliver to my area?

    Please contact us via Live Chat or Email if you would like to know if we delivery to your area. Alternatively, in the checkout process once you have selected your postcode and suburb, we will inform you if delivery is not available.
  • How much is the cost of delivery?

    The cost of your delivery depends on a number of factors including the area you live and the size of your order. If we deliver to your area we will provide a delivery cost upfront during the checkout process alternatively you can contact customer service via Live Chat or Email and we can assist you.
  • When will my order be delivered?

    When your order can be delivered depends on stock availability and when deliveries are made in your area. We provide a delivery estimate during the checkout process however we will contact you to organise a delivery date and time once your order is ready.
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