Return Policy

YES - It’s OK to Change your Mind!

If your furniture purchase is too big, too small or simply won’t fit, return the item in its original (undamaged) condition. Do this within 7 days and we will exchange it for something else, that’s the Fantastic way!

YES - On time or it’s Free!

We understand that time and money is valuable. If we get your ‘waiting time’ wrong we will give you free local area home delivery, it’s our way of saying thanks for being patient.

YES - 5/10 Year Guarantee!

If something goes wrong; we will fix it! All of our Australian made sofas and most of our mattresses have a 5/10 or 15 year Guarantee.

Things You Need to Know!

Please choose carefully as our change of mind policy excludes special lounge orders and mattresses.

The time we have quoted is an estimate only, based on current manufacturing times. Please use this estimate as a guide to assist with your planning.

You will be contacted by us as soon as your furniture arrives in our store to organise pick up or delivery. Specific delivery times are not always possible.

Due to our furniture filled warehouses, once it arrives your furniture can only be held at our store for a maximum of 7 days.

You must pay the balance due prior to delivery. You can pay by cash, credit card or eftpos (in-store) and direct deposit (from home).

Your delivery charge is for one delivery only. If for any reason no one is home to receive your furniture on the arranged day, a second delivery fee will be charged. If you choose a split delivery, two delivery fees will apply.

Terms and Conditions

All faults should be reported to Fantastic Furniture within 7 days of the defect or fault appearing to avoid any further damage. Please keep your original order receipt as proof of purchase and present it to Fantastic Furniture at the time of making a warranty claim. This Warranty is in addition to the rights granted by relevant State and Federal laws, and in particular The Trade Practices Act I974 and corresponding State Fair Trading Legislation.

The Warranty does not cover:

• Surface scratches, dents, chips, marks or accidental breakage’s.
• Damage as a result of incorrect assembly of self assembly products.
• Normal wear and tear or misuse.
• Damage incurred during handling and transportation of the product by the customer or their contractor.

Warranty Repairs: Transportation

For the (Ist) first year of ownership, Fantastic Furniture will cover the cost of transportation for items that have an agreed manufacturing fault and require repairs only when the pick- up address is within 50km of the closest store. It is the customers cost and responsibility to return goods to the closest store if it is outside of the 50km radius, and/or if the claim is not deemed a manufacturing fault.

After the first I2 months of use, all transportation costs for items that have an agreed manufacturing fault that require a repair will be the customer’s responsibility.