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73 Stores Australia wide
 

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  • Website SupportPayment

    • What payment methods do you accept?

      We accept most major credit cards, eftpos, cash, cheque and offer a range of finance options. We currently don't accept AMEX, DINERS or BARTER CARDS. Please check with your financial institution to avoid any surcharges. We only accept Australian currency, where a foreign bank card is used customers may be prompted to accept the exchange rate from our institution.

    • Can I use multiple methods of payment in one transaction?

      Yes, some banks cards apply daily limits that stop you from paying in full. You can use multiple payment methods to complete your purchase.

    • What will appear on my credit card statement, will I get a Tax Invoice?

      Your credit card statement will say Fantastic Furniture and your instore receipt is your Tax Invoice.

    • Do you sell gift vouchers?

      Yes, you can purchase gift vouchers instore at $50 each. Our gift vouchers can be redeemed at any of our stores nationally.

    • I want to spend less than my gift voucher amount, will I lose the balance?

      Our gift vouchers are conveniently priced at $50, this allows shoppers to top up on cushions, lamps and other low priced accessories. Change is only given on vouchers for $5.00 or less.

    • Can I pay my order upon delivery with cash or cheque?

      The balance owing should be paid instore or alternatively call the store and they can give you the details to make an EFT payment. We do not accept cash on delivery (COD).

    • Do you offer lay-by?

      No we don't offer lay-by however, whilst you're waiting for your order to be ready you may pay in instalments. Ask one of our staff members to calculate weekly payments based on the quoted lead time of your goods. You can also apply for finance instore and if successful take advantage of our 6 months interest free terms, or the longer term of interest bearing finance. Read on to find out more on our finance options.

    • What is finance and can I get it?

      Finance is available for approved customers, low payments on a monthly basis ensure easy budgeting and there is no deposit required. Finance is essentially borrowing money at a fixed interested rate that you agree to pay back within a timeframe. Finance allows you to purchase products and pay them off whilst you're benefiting from their use!

    • What do I need to apply instore?

      We encourage you to apply online with our finance partners, alternatively come instore and speak with our friendly staff. If you wish to apply instore you will need to bring in one form of photo identification (current Australian drivers licence, passport, proof of age card, or laminated tertiary student card) and two other forms of ID from the following: credit card, ATM card, Medicare card, council rates notice, telephone (excluding mobile phone) bill, gas bill, and electricity bill. Our friendly store staff can answer all your questions on the terms and conditions to our finance options

    • What is "EZY PLAN"?

      EzyPlan is a rental finance plan offered by inRent that lets you have that brand new furniture piece now without the big cash outlay and with no deposit. With EzyPlan you can rent from a massive range of both stylish and contemporary furniture designs suitable for any part of your home or office. At the end of the rental agreement you will have an option to either rent again or purchase the product.

    • What is "Lombard Visa Card"?

      The Lombard Visa Card is a range of finance options available instore, from interest free 6 month period to interest bearing. Click here to read all about it.

    • My finance application was declined, how can I get it approved?

      Get in touch with the credit supplier to find out why your application was declined, in today's competitive market we are lucky to have so many options. Try another provider or find out instore how long your order will take to get ready.

    • If I have questions about my finance account status, late fees, credit line, or promotional pricing what should I do?

      Please get in contact with the financial institute providing you with credit. Don't be alarmed if you haven't received any information, we notify them once your furniture has been delivered.
  

  • Shopping in StoreProduct Support

    • What products do you range?

      We have furniture for all rooms of your home and office, in a large variety of styles, colours and sizes. Our range consists of sofas, mattresses, bedroom, dining, entertainment, office, storage, kids, accessories and much more. All of our product ranges are bundled together to save you time and money, we call these package deals.

    • Where are your products manufactured?

      We manufacture a large range of sofas and mattresses here in Australia in our own factories - operating to world's best practice we take out the middleman and pass the savings on to you. We have our own buying office overseas staffed by Australian’s who work with the very best factories, ensuring we import at the best possible price to pass on the saving.

    • Do you sell any Australian Made products?

      We manufacture a large range of sofas and mattresses here in Australia in our own factories, we also stock Australian Country Furniture made in NSW. We have a great balance of furniture from Australia and Overseas.

    • My furniture is missing a piece, can I get spare parts?

      We recommend you call your nearest store to organise a replacement piece or hardware and we'll ensure you get the replacement as soon as possible. Remember to shake that box and look under the couch for the wayward screw that always gets away! Some pieces and hardware we use are universal and can also be replaced at the hardware store.

    • Do I have to assemble products? If I have problems assembling my furniture what should I do?

      Many of our products require self assembly, check the product display page under product information for confirmation on product assembly. Local assembly services are available so if you require assistance contact your local store to find out more.

    • What if there are no assembly instructions with my product? How can I get assembly instructions?

      Check the product display page on our website to download the product assembly instructions, alternatively your nearest store can email, fax or post it to you.

    • Do all of your stores stock the same products?

      At Fantastic, we have some larger stores where we can display more of our range to our customers. Any extra products that are on display are available to purchase from any of our 73 stores.

    • I've been looking at beds on your website and I want to know if mattresses are included in the price of the bed?

      Mattresses and beds are sold seperately, we understand your comfort levels will be different so we don't package mattresses and beds together. We have a great range of mattress comfort levels and price points for you to choose from, we'll have you resting in no time.

    • How do I care for my new purchase?

      We want you to enjoy your Fantastic Furniture for as long as possible, with simple care and maintenance you will extend the life of your furniture. Read our handy tips for product care here.

    • Can I wash or change my sofa covers?

      Our sofa cushion covers are put on by compressing the foam with a purpose built machine, this means they won't slip around or crease. Taking them off is easier than trying to put them back on again. For alternate cleaning tips and care instructions click here.

    • Will my furniture be suited for outdoor use?

      Unless we state our furniture is for outdoor use we don't recommend using it in the elements.

    • Is my purchase covered under a warranty?

      All Fantastic Furniture products come with the Fantastic Furniture Quality Guarantee so you can shop with complete piece of mind. Your satisfaction is important to us, the benefits provided by our Quality Guarantee are in addition to your rights under the Australian Consumer Law. The Quality Guarantee excludes:Damage caused by incorrect assembly, storage, use or cleaning of the product , Normal wear and tear or damage, including stains, caused by impacts or accidents , Rips, wearing, pilling, creasing or fading of upholstery , Fading or discolouration caused by excessive exposure to direct sunlight Read more about our warranties.

    • How do I make a warranty claim?

      If you believe that your product is defective, you can make a claim by contacting your nearest store. You will need to provide proof of purchase, normally your receipt, as part of your claim.
  

  • Delivery & ReturnsDelivery

    • Do you deliver to all areas of Australia?

      When you've choosen your products we can help you make arrangements to deliver anywhere in Australia. We use transport companies just as you would, if you speak to your local courier directly you might be able to get a great deal on a return trip from a city with a Fantastic Furniture Store. Contact your nearest store for further assistance on your purchase.

    • When will my products arrive so that I can arrange delivery?

      Your store of purchase will contact you as soon as your order is available, if it's now outside of the estimated completion time quoted to you, please call the store directly and they will give you an update.

    • How long does delivery take?

      Our product ranges vary in availability. We offer a large number of products that are ready for pick-up or available for quick delivery. These products can be delivered on our next available home delivery day. Alternatively we offer customised sofa's that we manufacturer for you, this means you choose the fabric and we make it for you. Call your nearest store to find out which days they do home deliveries.

    • How do you calculate your delivery times?

      Our individually contracted delivery services calculate delivery times that ensure maximum deliveries can be achieved in one day. You may be given a 2-3 hour window to be home, the delivery service will group other deliveries in your area between these times. Some drivers will call you 30 minutes before the delivery, to give you time to get home from work to accept it. Please contact your nearest store to find out more.

    • What happens if I am not home when the delivery arrives?

      If delivery cannot be made at the arranged time, additional delivery fees will apply for a second delivery.

    • What happens if I can't make it to store to pick up my purchase?

      Unfortunately most of our stores are not large enough to hold products so we encourage our customers to take their purchase home within 7 days. Our Store Warehouses are conveniently open for late night trade, it's a good idea to plan your pick up then. If your purchase doesn't fit in your car, ute or trailer we can arrange for delivery to be made. For details about delivery and fees contact your local store.

    • Can I track my delivery?

      To get an update on your delivery or confirm your lead time and delivery window speak directly with your sales representative.

    • Can I change my delivery address?

      The easiest way to change your delivery address is to call the store in which your order was placed.

    • Will all my items be delivered at once?

      We aim to keep our products in stock so customers can buy now and receive fast delivery all at once. If we don't have all the products available and you require some more urgently than others you can arrange separate deliveries however, our delivery contractors will charge you for each delivery. We are also happy to hold your purchase until the last piece is available for delivery.

    • Do you deliver to my work or another address?

      Yes, our contracted delivery drivers will generally delivery anywhere in Australia. When sending your goods to a work address ensure you provide as much detail as possible like on street parking available, stairs to climb and the opening/closing hours of the business. Delivery fees will vary depending on the specified location.

    • Why do I need to inspect and sign for the goods?

      By signing acceptance of your goods you ensure the quality and condition is the same as when you purchased them. If you are not satisfied please contact your sales representative.

    • What if I receive a damaged product?

      If you recieve a damaged product and we have another available we will gladly replace it for your, please phone your nearest store to advise them of the damage and arrange a replacement.

    • How much does it cost for pick up/delivery on items I'm returning?

      For the duration of the Quality Guarantee Fantastic Furniture will not charge you any transportation fees for pick up or drop off should the product be deemed to fail under the Quality Guarantee. If you have simply changed your mind you will incur all freight costs.

    • If the item I ordered has arrived at the original nominated store for collection, can it be transfer to a different store for pick up?

      We operate our stores individually, this includes purchasing your product for you and wearing additional costs. We are happy to transfer your product for you at a reasonable home delivery fee.
  

  • Product SupportReturns

    • How long does it take for me to receive a store credit or refund?

      It can take up to 72 hours to credit your account from ours however, it's important to note this time can vary depending on your financial institute.

    • How will I be refunded?

      We refund customers in the same payment method used to make the purchase. It's important to ensure you bring the appropriate bank or credit card with you in store. We don't keep a large amount of cash instore so please call ahead of your vist to your local store to arrange a refund.

    • What is your quality guarantee?

      As your satisfaction is important to us, the benefits provided by our Quality Guarantee in addition to your rights under the Australian Consumer Law. Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    • What if an item I want to exchange is out of stock?

      We are happy to place an order for you with an estimated time of arrival or we will assist you in choosing an alternate product.

    • What is your returns policy?

      Fantastic Furniture may need to examine the product to determine if the defect is covered by the Quality Guarantee. If it is covered, Fantastic Furniture will (at its choice) either repair the product or replace it with the same or a comparable product at no cost. For more details please read our full returns policy.

    • I want to return an item, what should I do?

      Please call your nearest store to plan your return with a sales representative, we'll ask questions that will help determine the best possible outcome.

    • How long does it take to process a return?

      Please allow for your item to be inspected in store, sometimes the delivery of the product can take up to 24 hours. Each store will vary in processing time, we will ensure to do this as quickly as possible for your convenience.

    • Do you have exclusions from your returns policy?

      We do not offer 'change of mind returns' on mattresses or extended warranties.

    • Can I return my purchase at a different store?

      Yes, we recommend returning products to your nearest store, this will keep associated freight costs down.

    • Can I return an item without a receipt?

      Yes, if you've misplaced your receipt you can present a bank statement instead.

    • I don't have the original packaging can I still return my products?

      Simply return your products in the original purchase condition, with your original receipt and we will organise a store credit towards a more suitable item.

    • How much does it cost for freight on items I'm returning?

      We'll cover the cost of transport for pick up or drop off should the product be deemed to fail under the Quality Guarantee and term. If you have simply changed your mind you will incur these costs.

    • I've changed my mind.

      At Fantastic Furniture we want you to be satisfied with your purchase, if you change your mind within 7 days of receipt simply bring it back in the original purchase condition with your original purchase receipt and we will credit you towards something more suitable. We do not offer 'change of mind returns' on mattresses or extended warranties.

    • Have you received my returned goods?

      If your products have been picked up by our delivery service they will be returned to the store within 24 hours. We'll be in contact with you to process your return, if more than 24 hours has passed please contact your sales representative for an update.

    • What is considered damaged or defective?

      A product that is damaged is generally caused after manufacturing. A defective product occurs because of design, materials used or poor manufacturing.
  

  • Payment OptionsShop In Store

    • How do I find my nearest store and trading hours?

      Visit the store locator on our website and search by state or postcode for results on your nearest store. When you've located your local store you will find details about trading hours, how to get there through our handy transport instructions and details for other stores in the area. We've also conveniently listed the pick up warehouse nearest to the applicable store, equire in store for the available warehouse furniture pick-ups times.

    • Do your stores have wheelchair access?

      Not all stores are easily accessible by wheelchairs, please contact your nearest store ahead of your visit to find out.

    • How can I get a Fantastic Furniture catalogue?

      We have catalogue every month at Fantastic Furniture, browse our catalogues any time online and sign up to our email newsletter to hear about our monthly promotions.

    • Can I buy your products from overseas?

      We currently operate in Australia only, although we'd love to expand overseas one day.

    • How can I get in touch or give feedback?

      If you have a general enquiry send us a note online using the contact us form, alternatively you can contact a store directly by phone. To find your local store details visit the store locator on our website. Most concerns should be addressed at the first point of contact, if you are not satisfied with the service you have recieved please contact our Support Office.

    • Can I place an item on hold and purchase it later?

      We will gladly hold a product in our warehouse for you when a minimum deposit of 20% is made to secure your items. Unfortunately most of our stores are not large enough to hold products so we encourage our customers to take their purchase home within 7 days. If the items you'd like to purchase require an order to be placed, we will happily make that order when you're ready to make the purchase.

    • When can I pick up my purchase?

      If your purchase is available in our warehouse it is ready for pick up immediately. Come into store with your receipt and the appropriate vehicle to take your goods striaght away. If the products don't fit in your car, ute or trailer we can arrange for delivery to be made. For details about delivery and fees read through our delivery section on this page or contact your local store.

    • Can I order a replacement for a discontinued item?

      If we have the discontinued item in stock we can replace it for you however, if its out of stock nationally we'll replace it for a similar or better product at no cost to you.

    • Will my new purchase fit?

      We recommend that you measure at home prior to coming into store, don't forget to include doorways or narrow corridors. Then you can compare your measurements with the packaging dimensions listed on the product page of this website. If you plan to use your car, ute or trailer to take your purchase home, make you compare measurements, we'll be happy to arrange delivery to be made. For details about delivery and fees read through our delivery section on this page or contact your local store.

    • Can you assist me in securing my load?

      We will offer assistance where possible without taking responsibility for any loads, we suggest customers come prepared to secure their furniture themselves.

    • Do you handle commercial sales or deals for group purchases?

      We have an extensive range of products which are designed and manufactured for residential use. However, drop us a note online via the "Commercial Enquiry" query on the contact us page and our commercial representative will assist you in sales of commercial grade products.

    • Can someone help me plan and design rooms?

      Yes, we have experienced staff instore, come in and let us do the planning with you.

    • Do you support local charities?

      "Currently Fantastic furniture sponsor a wide range of charities, to which we have been affiliated for many years. Contact your nearest store for additional information for up and coming events.