Fantastic Furniture prides itself on its commitment to resolve customer concerns in a prompt and satisfactory manner in order to promote and strive for great customer service and customer satisfaction.
Fantastic Furniture takes all customer feedback seriously and recognises that customers have the right to complain and be heard and have the right to receive a response.
Fantastic Furniture provides a number of channels to provide feedback but considers that the fastest and most efficient way for a customer service issue to be resolved is to initially contact the Fantastic Furniture store were you made your purchase.Two ways to provide feedback:
PO Box 445
Chester Hill. NSW 2162
Most issues should be addressed at the first point of contact, however, if you are not satisfied with the service you are receiving or have received from a Fantastic Furniture store, please contact Fantastic Furniture's Support Office on the contact details above.
A Fantastic Furniture team member will be in contact with you within 24 hours of receiving your feedback or the next business day.
Please note that anonymous complaints will not be investigated but will be recorded and referred to the appropriate store, department or manager for information, noting and training purposes only.